IT Service Management Transformation Specialist

Transform IT Service Management

We are seeking a highly skilled ServiceNow ITSM Developer to join our team. As a technical expert, you will play a key role in designing, implementing, and maintaining ServiceNow ITSM capabilities. You will contribute towards the transformation of the IT Service Management platform while supporting current state.

This is a challenging opportunity for someone who wants to make a meaningful impact in the field of IT Service Management. You will be responsible for serving as the technical subject-matter-expert and platform architect for ServiceNow platform, responsible for the development and sustained support of multiple products, and providing technical stewardship and playing a key role in the transformation of IT Service Management platform while supporting current state. Key Responsibilities

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
• Responsible for the development and sustained support of multiple products
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
• Lead the requirements and design workshops, and implementation of ITSM
• Design, develop, test implement and support ServiceNow ITSM capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on call support as needed
• Maintain adequate process, operational documentation and reporting skills Requirements
• 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementation
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management is required
• Experience with xMatters a plus
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third party tools
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration Benefits

We offer a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays.

Our Total Rewards program provides colleagues with a range of benefits that promote work-life balance, professional growth, and financial well-being. About Us

We are an Equal Opportunity Employer committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.