Our client, an innovative IT solutions company, is hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance, and promote employee well-being.

Responsibilities

• Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events, and Document Management.
• Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges, and operational workflows.
• Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.
• Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.
• Develop comprehensive documentation, including process flows, use cases, user stories, and test scenarios.
• Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.
• Coordinate with developers, QA testers, and ServiceNow architects to ensure high-quality and timely delivery of solutions.
• Track system performance, identify areas for improvement, and recommend enhancements for ongoing optimization.
• Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or similar.
• Minimum of 3 years of experience in HR process consulting, ServiceNow implementation, or HR systems analysis.
• Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.
• Hands-on experience of ServiceNow configuration, workflow design, and form creation.
• A solid grasp of HR operations and modern service delivery frameworks.
• Exceptional communication skills with a proven ability to create clear, concise documentation.
• Demonstrated experience operating within Agile/Scrum project environments.
• ServiceNow Certified Implementation Specialist – HRSD certification is a plus.
• Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.

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