ServiceNow HRDS

ServiceNow HRDS

Work Location - Milwaukee, Wisconsin (on-site only/No remote).

Contract

JOB DESCRIPTION

Senior Software Engineer | ServiceNow (Band C1)

We are seeking a skilled and experienced ServiceNow Specialist with a strong background in Human Resources Service Delivery (HRSD) . The candidate will be responsible for the design, development, implementation, and knowledge sharing of ServiceNow HRSD solutions that enhance our HR processes and improve the overall employee experience.

Key Responsibilities:

ServiceNow HRSD Implementation:

• Lead the implementation and configuration of ServiceNow HRSD modules, Employee Service Center, and HR Integrations.

• Collaborate with HR and engineering teams to gather requirements and translate them into effective ServiceNow solutions.

• Customize and develop ServiceNow HRSD and workflows to meet specific business needs.

• Troubleshoot and resolve issues related to HRSD applications and integrations.

Process Improvement:

• Identify opportunities to streamline and automate HR processes using ServiceNow HRSD capabilities.

• Implement best practices and ensure compliance with industry standards and company policies.

Training and Documentation:

• Develop and deliver training materials and sessions for HR and IT staff on ServiceNow HRSD functionalities and best practices.

• Create and maintain comprehensive documentation for configurations, customizations, and processes.

Qualifications:

• Experience with ServiceNow, specifically focused on HRSD.

• Proven track record of successfully implementing and managing ServiceNow HRSD solutions in a corporate environment.

• Experience implementing ServiceNow HRSD with Workday.

• Certified in CAD & CSA

Soft Skills:

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) and/or HRSD Implementation Specialist certification.

• Experience with other ServiceNow modules, such as IT Service Management (ITSM) or Customer Service Management (CSM).

• Familiarity with HR processes and best practices.