Innovative ServiceNow Specialist

Job Title: ServiceNow Engineer IV About the Role

We are seeking a highly skilled ServiceNow Engineer IV to improve user experience, optimize workflows for process improvements, and identify low-code opportunities for both technical and business stakeholders. Key Responsibilities:

• Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
• Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing. Requirements:
• Bachelor's Degree Required and 8 years of experience in related field or possess and equivalent combination of education and experience.
• 3 years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• 5 years of experience developing ServiceNow solutions aligning with business and customer objectives.
• 8 years of experience delivering IT solutions to business initiatives.
• Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
• Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF). Benefits:
• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.