Associate Partner, ServiceNow - Full-time

Introduction

IBM US has many opportunities with numerous clients demanding ServiceNow. A high-skilled resource is required to be onboarded and managed, handling the pipelines of ServiceNow across different accounts.

• *Your role and responsibilities**

CRM / Service (ServiceNow) Solution Leader

This is a GTM role. Lumen, AT&T, T-Mobile will be the primary focus, and it is a long-term role to support multiple accounts.

Skills required are centered around ServiceNow offerings, a strong relationship with ServiceNow, growing the pipeline, and working with various clients.

Deep knowledge as both business and technical in ServiceNow and within the market is essential.

Industry expertise is required in Communications & Industrial market.

• *Required technical and professional expertise**

'- Understand the competitive landscape and drive key data offerings that win and deliver above market

• Address specific client needs with world-leading technological capabilities and deliver differentiation in the market leveraging Data across industries

• Deep understanding of the data ecosystem and ISVs to support client's transformation journey

• Apply a growth mindset to improve on solution design for future engagements

• Lead continuous client feedback conversations, to improve current offerings

• Establish and maintain or exceed "what good looks like" for clients and IBM

• Develop and oversee service lines to enable healthy growth of signings/revenue and an exceptional win rate

• Manage a profitable growth platform in all areas: gross profit, utilization, and priced margin

• Apply the dynamics that drive profit/margin on accounts from a growth platform vantage point

• Reinvent and differentiate IBM Consulting data offerings and solutions to optimize revenue and gross profits

• Lead continuous client feedback conversations, to improve current offerings

• Drive the sale of solutioned offerings as designed, with emphasis on leading through their specific practice (strategy, technology) that best impacts the business

• Enable the talent base across the growth platform to support scalability and growth with demand, ensuring top quality skills in agile teams

• Build out Sales & Marketing and Delivery Service Line capabilities to support offerings, and leverage global resources from multiple disciplines through co-creation

• Cultivate a high-performing culture by building talent and growing skills within an inclusive and diverse environment

• Collaborate across the enterprise for horizontal leadership and increased industry expertise

• Build a foundation of trust and create a diverse and supportive workplace that allows for empowerment, accountability, and candid feedback

• Relentless drive to shape clients' innovative and transformative agendas leveraging IBM and ecosystem partner capabilities and solutions

• Reinforce and support NPS as a key indicator of successful delivery and client satisfaction

• Profitable revenue growth above market and increase share of wallet, quarterly and against a longer-term planPreferred Technical and

• *Preferred technical and professional experience**

'- Empower One IBM by building a collaborative, entrepreneurial "edge" culture through fostering new environments and ecosystems

• Move decisions down in the organization, empowering your team members to take risks, make critical decisions in tough situations, and to strongly advocate for quality and the client

• Empower and encourage your team to lead and map out their career journey and progression

• Foster collaboration across the organization for enterprise success, nurture teamwork and challenge the status quo

• Cultivate an agile, high-performing talent environment

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• *Introduction**

IBM US has many opportunities with numerous clients demanding ServiceNow. A high-skilled resource is required to be onboarded and managed, handling the pipelines of ServiceNow across different accounts.

• *Your role and responsibilities**

CRM / Service (ServiceNow) Solution Leader

This is a GTM role. Lumen, AT&T, T-Mobile will be the primary focus, and it is a long-term role to support multiple accounts.

Skills required are centered around ServiceNow offerings, a strong relationship with ServiceNow, growing the pipeline, and working with various clients.

Deep knowledge as both business and technical in ServiceNow and within the market is essential.

Industry expertise is required in Communications & Industrial market.

• *Required technical and professional expertise**

'- Understand the competitive landscape and drive key data offerings that win and deliver above market

• Address specific client needs with world-leading technological capabilities and deliver differentiation in the market leveraging Data across industries

• Deep understanding of the data ecosystem and ISVs to support client's transformation journey

• Apply a growth mindset to improve on solution design for future engagements

• Lead continuous client feedback conversations, to improve current offerings

• Establish and maintain or exceed "what good looks like" for clients and IBM

• Develop and oversee service lines to enable healthy growth of signings/revenue and an exceptional win rate

• Manage a profitable growth platform in all areas: gross profit, utilization, and priced margin

• Apply the dynamics that drive profit/margin on accounts from a growth platform vantage point

• Reinvent and differentiate IBM Consulting data offerings and solutions to optimize revenue and gross profits

• Lead continuous client feedback conversations, to improve current offerings

• Drive the sale of solutioned offerings as designed, with emphasis on leading through their specific practice (strategy, technology) that best impacts the business

• Enable the talent base across the growth platform to support scalability and growth with demand, ensuring top quality skills in agile teams

• Build out Sales & Marketing and Delivery Service Line capabilities to support offerings, and leverage global resources from multiple disciplines through co-creation

• Cultivate a high-performing culture by building talent and growing skills within an inclusive and diverse environment

• Collaborate across the enterprise for horizontal leadership and increased industry expertise

• Build a foundation of trust and create a diverse and supportive workplace that allows for empowerment, accountability, and candid feedback

• Relentless drive to shape clients' innovative and transformative agendas leveraging IBM and ecosystem partner capabilities and solutions

• Reinforce and support NPS as a key indicator of successful delivery and client satisfaction

• Profitable revenue growth above market and increase share of wallet, quarterly and against a longer-term planPreferred Technical and

• *Preferred technical and professional experience**

'- Empower One IBM by building a collaborative, entrepreneurial "edge" culture through fostering new environments and ecosystems

• Move decisions down in the organization, empowering your team members to take risks, make critical decisions in tough situations, and to strongly advocate for quality and the client

• Empower and encourage your team to lead and map out their career journey and progression

• Foster collaboration across the organization for enterprise success, nurture teamwork and challenge the status quo

• Cultivate an agile, high-performing talent environment

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.