ServiceNow Engineer IV

Improving User Experience and Process Efficiency at The Friedkin Group About the Role

We are seeking a highly skilled ServiceNow Engineer IV to join our team. As a key member of our IT organization, you will play a critical role in enhancing user experience, optimizing workflows, and identifying low-code opportunities for both technical and business stakeholders. Key Responsibilities

• Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience
• Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness
• Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements
• Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise
• Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing Requirements
• Bachelor's Degree Required
• 8 Years of Experience in Related Field or Equivalent Combination of Education and Experience
• 3 Years of Experience Focused on ServiceNow UX Design and Creating User-Friendly Interfaces and Workflows
• 5 Years of Experience Developing ServiceNow Solutions Aligning with Business and Customer Objectives
• 8 Years of Experience Delivering IT Solutions to Business Initiatives Preferred Qualifications
• Platform Management: Expertise Leveraging ITIL/ITSM and IAM Standards for Service Catalog, Knowledge Base, and Access Management
• Employee Experience: Experience Delivering Full ITSM Pro Capabilities That Maximize Employee Efficiency and Engagement
• UX Design: Demonstrated Delivery of Unified User-Friendly Experiences Across Multiple Touchpoints
• Workflow Engineering: Experience Leveraging a Combination of White-Glove and Low-Code Process Engineering That Drives Business Outcomes
• Automation and Integrations: Proficient in Leveraging Automations and Integrations, Including Integration Hub and Automated Test Framework (ATF)
• Experience Delivering Solutions Utilizing Agile Methodologies Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

• Office: The associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices.
• The associate is regularly required to move about the office and around the corporate campus.
• The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. Travel Requirements

10% Occasionally required to travel to other sites, including out-of-state, where applicable for business.