ServiceNow Program Manager

Transformative ServiceNow Solutions

Veracity by RGP is a next generation consulting firm delivering transformative solutions across strategy, experience, process, technology, and culture. Combining flexibility with expertise, Veracity empowers organizations to drive meaningful change. Program Manager / Product Manager Role

• Lead strategic programs of ServiceNow initiatives executed by external partners and system integrators.
• Establish governance and reporting structures for program-level success.
• Ensure alignment across partner delivery teams, internal stakeholders, and executive sponsors. Key Responsibilities
• Program Oversight & Governance:
• Coordinate concurrent ServiceNow projects executed by third-party partners and system integrators.
• Manage program-level governance and reporting structures.
• Align partner delivery teams, internal stakeholders, and executive sponsors.
• Platform Product Ownership:
• Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals.
• Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes.
• Serve as a central point of contact across the enterprise for ServiceNow platform initiatives.
• Business Value & Adoption Enablement:
• Define and execute a multi-year platform adoption and capability roadmap.
• Partner with business units to understand use cases, identify opportunities, and promote adoption across departments.
• Develop strategies for measuring and increasing platform ROI and value realization.
• Stakeholder Engagement:
• Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results.
• Present roadmap updates, KPIs, and delivery progress to executive stakeholders.
• Facilitate strategic planning workshops and product reviews.
• Platform Health & Best Practices:
• Champion platform governance, reusability, and adherence to ServiceNow best practices.
• Identify opportunities for optimization, rationalization, and innovation on the platform.
• Stay current on new ServiceNow releases and features and assess applicability to the enterprise.