Transformation and ServiceNow Process Lead

Job Description

We are seeking a dynamic leader to oversee the implementation of ServiceNow processes nationwide.

You will use your strong business acumen to advise clients on their strategic roadmap and lead engagement projects from planning to execution.

Your responsibilities will include:

• Developing and implementing best practices for process optimization.
• Collaborating with clients to assess and define their Target Operating Model (TOM).
• Leading teams in coaching and mentoring, fostering an Open Feedback culture.
• Ensuring timely project management, guaranteeing on-time delivery of high-quality client deliverables. Required Skills and Qualifications

To succeed in this role, you will bring:

• A minimum of 3 years of experience in assisting clients with their ServiceNow transformation initiatives.
• A minimum of 4 years of experience in platform strategy and advisory, including ITIL, IT4IT, CMDB, and CSDM.
• In-depth knowledge of market-leading practices, including ITIL, IT4IT, CSDM, and other relevant frameworks.
• Strong analytical and problem-solving skills to effectively address both technical and functional issues.
• Proven experience in leading a team of direct reports, with the ability to mentor and develop junior staff.
• Experience in a client-facing role, engaging with both strategic and functional stakeholders, demonstrating strong relationship management skills and a commitment to client satisfaction and delivery excellence. About the Role

This is an excellent opportunity to join our team and contribute to the growth and development of our ServiceNow practice.

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.