ServiceNow Product Leadership Specialist

ServiceNow Product Manager Job

Come make your difference in communities across Canada where authenticity and trust are valued – as we shape the future of Canadian retail together. Our unique position as one of the country's largest employers coupled with our commitment to positively impact the lives of all Canadians provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

We succeed through collaboration and commitment, setting a high bar for ourselves and those around us. Whether you're starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

This 18-month parental leave contract offers a dynamic opportunity to oversee product and portfolio management analytics and reporting for our ServiceNow platform and applications. Manage the lifecycle of our products, including intakes, enhancements, integrations, and projects with product governance.

Key Responsibilities:

• Work closely with IT and business teams to drive usage and adoption of ServiceNow solutions across the enterprise.
• Identify, create, and maintain user stories, prioritizing functional requirements for new or revised features or enhancements.
• Develop and manage the product roadmap, using an innovative approach to stay ahead.
• Manage a highly engaged team by being an inclusive coach, mentor, and role model for all team members.
• Deliver communication and training materials, hosting sessions to ensure adoption of systems and solutions.
• Prepare reports based on performance analysis, present to leadership audiences, and provide real-time visibility into data and predictive forecasts for enhanced decision-making.
• Manage third-party vendors and system integrators in operational project capacities, maintaining vendor accountability.

Requirements:

• Strong presentation and interpersonal skills.
• Excellent data analysis and trending forecasting ability.
• Ability to provide business insight from data, recommend opportunities/solutions.
• Thorough product management system lifecycle expertise.
• Strong leadership and people management skills.
• Knowledgeable in ServiceNow Performance Analytics Reporting.
• Experience using admin/platform ServiceNow functions.
• Knowledge of JavaScript, ITIL processes, and PPM tools.

About Us:

We celebrate diversity, strive to build a culture of inclusion, and value differences. We're committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.

Our commitment to Sustainability and Social Impact is essential to how we do business. We focus on areas where we can have the greatest impact, guided by our CORE Values – Care, Ownership, Respect, and Excellence.