ServiceNow ITOM Architect

ServiceNow ITOM Architect/Team Lead Job Description

This role is for an experienced ServiceNow ITOM architect/team lead to design and implement comprehensive ITOM solutions.

• Main Responsibilities:
• Design and implement comprehensive ITOM solutions, including the Configuration Management Database (CMDB), Discovery, Service Mapping, Event Management, and Cloud Management.
• Facilitate the integration of ServiceNow ITOM with various IT systems and tools to promote seamless data flow and enhance process automation.
• Establish and implement best practices for ITOM processes and configurations to drive efficiency and effectiveness.
• What You Bring to the Role:
• Minimum of 5 years of ServiceNow experience.
• Minimum of 3 years of experience in CMDB/ITOM ServiceNow configuration and development.
• ServiceNow Certifications: CIS-ITOM.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow development tools.
• In-depth knowledge of ITOM modules, including CMDB, Discovery, Service Mapping, Event Management, and Cloud Management.
• Strong analytical and problem-solving skills to address technical and functional issues.
• Experience leading a team of direct reports and the ability to mentor junior staff.
• Experience working in a client-facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence.

We Are Looking for Candidates Who:

• Have a passion for service management and automation.
• Are hands-on with technology.
• Have strong communication skills.
• Can see the big picture and fit with our culture.

Benefits:

• Opportunity to work on challenging projects.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.

About Us:

We are a company that turns insight into opportunity for clients and communities around the world.