ServiceNow ITOM Specialist

Our technology services client is seeking multiple ServiceNow ITOM Specialist to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:

Role: ServiceNow ITOM Specialist

Experience: 7- 10 Years

Location: PAN India

Notice Period: Immediate- 15 Days

Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow-Cloud Observability, ServiceNow ITOM-Governance, ServiceNow ITOM-Cloud Insights

Job Description:

• Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs Collaborate with Business Functional team members to write estimate stories
• Solution Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
• Gap Analysis Identifying gaps between existing processes and desired future estate processes recommending solutions and improvements
• Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs Responsible for sprint demos delivery of additional development artifacts and documentation and knowledge transfer activities as required
• Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations
• Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform
• Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations

QUALIFICATIONS Required:

• 10 years of experience in implementing or architecting ServiceNow solutions
• Experience in Design configure and customize ITOM CSDM and CMDB modules
• Must have experience in the design and implementation of the modules below
• ITOM Design Setup and configuration of ServiceNow ITOM modules like Discovery Service Mapping Event Management Cloud management Health Log Analytics Certificate management and Orchestration Integrations
• CSDM Implementing and maintaining the CSDM framework within the ServiceNow platform including defining data requirements configuring CMDB classes and establishing relationships between configuration items CIs Define Create and maintain relationships between CIs in the CSDM including dependencies containment and service relationships Develop and implement data management and governance policies for the CSDM to ensure data accuracy consistency and completeness
• CMDB Ensuring the CMDB is populated with accurate and up to date data and that it accurately reflects the IT environment and its relationships with business services
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding Service Graph Connectors
• Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
• Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
• Perform system testing troubleshooting and issue resolution during the implementation phase
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
• Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
• Document processes configurations and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work.

Good to Have Skills : ServiceNow-Cloud Observability, ServiceNow ITOM-Cloud Insights

If you are interested, share the updated resume to rajesh.s@s3staff.com