ServiceNow CSM Consultant

Our technology services client is seeking multiple ServiceNow CSM Consultant to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:

Role: ServiceNow CSM Consultant

Experience: 6- 10 Years

Location: PAN India

Notice Period: Immediate- 15 Days

Mandatory Skills: Servicenow, CSM, ITSM, Customer Service Portal

Job Description:

• Experience in Design configure and customize ServiceNow Customer Service Management CSM module
• Must have experience in the design and implementation of the modules below
• Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc
• ITSM
• Custom Service Portal
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding
• Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
• Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
• Perform system testing troubleshooting and issue resolution during the implementation phase
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
• Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
• Document processes configurations and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts

Preferred

• Proficient in ServiceNow CMDB Agent workspace and virtual assistant
• Proficient in Implementation of ITSM module
• Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
• Exceptional leadership problem- solving critical thinking and communication skills

If you are interested, share the updated resume to varshini.t@s3staff.com