Hiring Servicenow Lead for Pune

Dear candidate,

Please find below JD.

• Team Leadership:
• Guide and mentor a team of ServiceNow developers, providing technical direction and support.
• Solution Design and Implementation:
• Design and deliver ServiceNow solutions, including defining system problems, designing and testing solutions, and creating technical documentation.
• Platform Management:
• Oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules.
• Integration and Development:
• Develop integration components with other systems, portal components, and scoped applications.
• Process Optimization:
• Ensure enhancement and support decisions align with best practice guidelines and drive platform enhancements.
• Agile Development:
• Participate in daily scrum calls, manage sprints, and promote continuous improvement practices.
• Testing and Quality Assurance:
• Oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines.
• Communication and Collaboration:
• Collaborate with cross-functional teams, stakeholders, and end-users to ensure successful implementation and integration of ServiceNow solutions.
• Problem Solving:
• Troubleshoot and resolve issues related to the ServiceNow platform, workflows, and applications.
• CMDB Management:
• Implement Discovery and CMDB best practices within the ServiceNow platform.

Skills And Experience

• ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations.
• Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies.
• ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices.
• Project Management: Experience managing projects, sprints, and development teams.
• Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills.
• Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions.
• Documentation Skills: Ability to create clear and concise technical documentation.