ServiceNow ITSM Scripting and Service Portal ( Hybrid: Bangalore)
DigiHelic Solutions Pvt. Ltd.
IndiaPosted 25 days ago
- Responsible for leveraging knowledge and experience to deliver end to end solutions on hosted ServiceNow platforms.
- Developing and implementing custom applications from scratch and automating processes to improve overall customer experience.
- Integrating ServiceNow with 3rd party systems to send and receive data while making sure any personal / confidential data is encrypted & decrypted accordingly.
- Developing custom portals, pages & widgets as per client requirement making sure the UI is effective and attractive.
- Developing code while adhering to ServiceNow best practices.
- Staying up to date with latest platform release features to ensure utilization of the features if applicable.
- Closely working with clients , leads, other architects, IT support teams , SIT , UAT teams & other technical teams for gathering requirements , providing solutions and testing to ensure seamless implementations.
- Debugging / troubleshooting errors and working on enhancements during development and testing phases.
- Strong Functional knowledge and implementation experience of ITSM, and any other ServiceNow Application framework.
- Responsible for design and documentations of business requirements and held business requirement and approval meetings followed by functional reviews, design demos with the stakeholders.
- Involved in planning and coordinating Implementation plan for every release in ServiceNow .
- Analyzed the current business and technology environments to detect deficiencies and recommended ServiceNow solutions for the performance improvement.
- Responsible for guiding & providing knowledge transfer to team members & juniors on various processes.
- Expertise in working on ServiceNow document templates and scripts.
- Proficient in customizing live chatbots
- Worked on custom platform translations involving different translation tables in ServiceNow.
- Experience in handling UAT , SRT and deployment end to end.
- Experience in direct client facing roles.
- POC, Design, Develop, Test and Deploy custom services in order to automate the existing processes ,reduce time & effort and improve productivity of the client.
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