ServiceNow Specialist

Job Title: ServiceNow CSM

Key Responsibilities:

• Configure and implement Customer Service Management and Order Management in a cutting-edge platform.
• Possess hands-on experience in JavaScript as an individual contributor, focusing on efficient development and problem-solving.
• Demonstrate process understanding of customer service management and order management through effective project delivery.
• Develop expertise in various ServiceNow modules and custom applications, including the CSM module implementation and development.
• Gain good experience in designing and developing user-friendly interfaces for the Service Portal and Content Management system.
• Develop skills in web-based integration using SOAP, REST, and other types of integration to enhance system connectivity.
• Foster knowledge of Service Request Management and Workflows, ensuring seamless process execution.
• Achieve hands-on experience with CMDB and Active Directory LDAP, streamlining data management and security.
• Maintain experience in managing client discussions and requirement gathering through strong communication and interpersonal skills.