Expert ServiceNow CSM Specialist

Job Title

ServiceNow CSM Professional About the Role

ServiceNow Customer Service Management (CSM) specialist is required to work on various projects related to customer service and order management. The ideal candidate will have experience in ServiceNow development and implementation, including configuration of ServiceNow modules. Key Responsibilities

• Design and develop ServiceNow configurations for Customer Service Management and Order Management.
• Develop custom applications using ServiceNow modules, including CSM module implementation and development.
• Leverage experience in Service Portal and Content Management development to create seamless user experiences.
• Implement web-based integrations using SOAP, REST, and other integration methods.
• Manage client discussions and requirement gathering, ensuring effective communication and presentation skills. Required Skills and Qualifications
• 5-13 years of experience in ServiceNow development and implementation.
• Hands-on experience in JavaScript as an individual contributor.
• Process understanding of customer service management and order management.
• Good experience in ServiceNow modules and custom applications, including CSM module implementation and development.
• Experience in managing client discussions and requirement gathering.
• Good communication and presentation skills. Benefits

The selected candidate will have opportunities to work on various projects and develop expertise in ServiceNow CSM. We offer a dynamic working environment and opportunities for growth and development. Interview Process

A 1 virtual interview followed by 1 face-to-face interview is part of our selection process.