Digital Transformation Specialist – ServiceNow

Job Title: ServiceNow Tech Lead

Type: Contract Position

Duration: 12 months (renewable)

Location: Full Remote from India

Start Date: ASAP (within two weeks preferred)

Language Requirement: Fluent English

Experience Level: 8+ years of IT experience, including 3+ years in Strategic Portfolio Management (SPM)

About the Role

We are seeking a skilled ServiceNow expert to join a global digital transformation initiative. This role is part of a core team focused on designing and implementing Order Management (OM) and SPM solutions.

Key Responsibilities

• Lead technical delivery and ensure adherence to best practices.
• Design and implement ServiceNow OM and SPM modules:
• Simple and complex order capture and orchestration
• Demand, Project, and Resource Management
• EAP implementation
• CSM Portal implementations
• Integrations with third-party tools
• Review and optimize existing implementations for performance, scalability, and maintainability.
• Translate user stories into ServiceNow features with minimal customization.
• Collaborate with architects and other tech leads to ensure cohesive solution design.
• Support junior and senior developers, providing guidance and hands-on assistance.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Strong knowledge of:
• CSDM
• Workspaces, UI Builder, Flow Designer
• Service Catalog, PPM, Project Management, Demand Management, OKR
• Integration Hub and scripted APIs
• Portal management and customization
• Excellent communication skills, including the ability to explain complex topics to non-technical stakeholders.
• Proactive, collaborative, and solution-oriented mindset.

Preferred Skills

• Experience with Sales and Ordering processes.
• Familiarity with EAP and CSM modules.
• Technical assessment will be part of the selection process.

Team Environment

You will be part of a dynamic digital transformation team focused on delivering strategic priorities and enhancing enterprise digital capabilities.