ServiceNow Expert

About us:

We are a pioneering company that specializes in outsourcing, consulting, and tech. Our mission is to foster creativity and empower individuals to unlock their full potential. We build high-performing teams that deliver tangible outcomes with a strong reputation for client retention and trust from leading organizations.

Key Responsibilities:

• Design and enhance HR Service Delivery modules, focusing on Employee Relations, Case & Knowledge Management, and Lifecycle Events.
• Collaborate with business analysts and stakeholders to understand HR processes and build technical solutions aligning with policy and compliance needs.
• Contribute to broader ServiceNow development efforts across ITSM, AppEngine, or integrations as needed.
• Develop scripts, flows, and components using platform-native tools.
• Perform unit testing, participate in UAT cycles, and support deployments.
• Maintain documentation and follow platform best practices for maintainability and scalability.

Requirements:

• Minimum 3 years of experience as a ServiceNow Developer.
• Solid experience with ServiceNow HRSD, including at least one full implementation.
• Deep understanding of Employee Relations processes.
• CSA certification.
• Strong scripting skills and familiarity with Flow Designer, ACLs, and Service Portal customization.
• Excellent communication skills and ability to work autonomously in a remote environment.

Benefits:

• Fully remote role with flexible working hours.
• Projects with leading global organizations.
• Competitive compensation based on experience.
• Collaborative team of certified ServiceNow professionals.
• Opportunity for long-term engagement across multiple ServiceNow domains.

Nice to Have:

• HRSD Implementation Specialist certification.
• Experience with Employee Center Pro, Journey Designer, or case routing automation.
• Exposure to other modules such as IRM, ITSM, CSM, or custom apps.
• Familiarity with HR data privacy/security best practices.