Advanced ServiceNow Technical Specialist

ServiceNow Technical Lead Role

As a ServiceNow technical lead, you will play a pivotal role in spearheading the implementation of scalable and efficient solutions using the latest ServiceNow capabilities. Key Responsibilities

• Lead the technical delivery process to ensure adherence to best practices.
• Design and implement ServiceNow modules, including Order Management (OM) and Strategic Portfolio Management (SPM), with minimal customization.
• Develop complex order capture and orchestration processes.
• Manage demand, project, and resource allocation effectively.
• Implement EAP and CSM Portal implementations, ensuring seamless integration with third-party tools.
• Review and optimize existing implementations for performance, scalability, and maintainability.
• Translate user stories into ServiceNow features, promoting minimal customization.
• Collaborate with architects and other tech leads to ensure cohesive solution design.
• Provide guidance and hands-on assistance to junior and senior developers. Requirements
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• At least 8 years of hands-on experience with ServiceNow, including 3+ years in SPM.
• Strong knowledge of:
• Configuration-based development methodologies.
• Workspaces, UI Builder, Flow Designer.
• Service Catalog, PPM, Project Management, Demand Management, OKR.
• Integration Hub and scripted APIs.
• Portal management and customization.
• Excellent communication skills, enabling explanation of complex topics to non-technical stakeholders.
• A proactive, collaborative, and solution-oriented mindset.