ServiceNow IT Service Management Developer, Hybrid

Company Description

Job Description

General Summary

Principal Responsibilities and Tasks:

• Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization's business/mission goals and objectives.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
• Coordinate application and platform upgrades, including robust and complete test models
• Troubleshoot and resolve problems; Orchestrate and automate tasks
• Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript
• Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system
• Lead discovery sessions and process definitions with stakeholders and developers
• Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends

Qualifications

Education and Experience:

• HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer
• 3+ years of RESTful or SOAP web services
• 3+ years of experience with HTML and JavaScript
• 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• ServiceNow Certified Systems Administrator (CSA)

Note: Eligible candidates must possess all qualifications stated in 1. through 6. above.

Preferred Qualifications:

• Bachelor's degree in information systems, Business Administration, or related field
• ITIL Foundations Certification
• Agile Training/Certification
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)
• Asset Management Experience
• ITBM Experience

Knowledge, Skills and Abilities:

• Strong demonstrated understanding of ITSM configuration process including health, maintenance, building and configuring UI policies, actions, scripts, pages and business rules
• Strong demonstrated understanding of the ServiceNow platform and underlying modules
• Strong demonstrated understanding of ITSM processes
• Strong demonstrated ability to build tables, views, dashboards, UI navigation principles
• Strong demonstrated ability to build complex workflow including the use of JavaScript and other configuration scripts in a ServiceNow environment
• Strong demonstrated ability to define SLAs within the environment
• Strong demonstrated ability to create/develop service catalog items, record generators, orders
• Strong demonstrated ability to create reports and integrating them into distributed dashboards
• Strong demonstrated analysis and problem-solving skills to assess the customer needs and determine appropriate solutions.
• Strong demonstrated ability to create users, roles and maintain cost-effective and secure user management

Additional Information

Compensation

• Pay Range: $58.419-$71.401
• Other Compensation (if applicable): N/A
• Review the UMMS Benefits Guide