Human Resources - Sr People Technology Analyst ServiceNow

Job Title & Specialty Area: Sr People Technology Analyst - ServiceNow

Department: Human Resources

Location: Dallas, TX

Shift: Monday-Friday

Job Type: Remote

Why Children’s Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Provide overall direction and consulting for clients (e.g., payroll, shared services, benefits, compensation, recruiting, learning institute, HR business partners, etc.) to help understand processes, data needs and gaps for Service Now HR technology. Responsible for facilitating a process with the client and IS to recommend, define and implement technology solutions within the ServiceNow HR platform to meet business needs. Ensure all processes are managed from scope/requirements through testing, change management and implementation in a timely and efficient manner.

Job Specific Responsibilities:

Implement new Service Now HR system functionality. Responsible for working with clients to understand needs; facilitate a process that documents a high-level design that meets the client's needs as well as collaborate with IS to scope work and estimate resources and design/build a prototype solution.

Identify opportunities for systems improvements, tighter integration and simplified maintenance and maintain awareness of vendor plans and potential impact on current and future functionality. Participate in vendor user groups and in the assessment and selection of new technology solutions.

Maintain existing system functionality which includes maintaining stability, supporting system upgrades, troubleshooting, managing data integrity and setting parameters for security profiles. Create and maintain test scripts for system upgrades, execute test scripts, and resolve issues prior to implementing system upgrades. Identify and resolve ongoing system issues, open vendor tickets and monitor issues to satisfactory resolution.

Participate in the development and implementation of training programs related to new implementations or updates and apply project management practices to ensure appropriate communication with client and completion of work assigned in a timely, efficient, and accurate manner.

Program Management: Management of system upgrades and implementation of system functionality that optimize overall efficiency, maintain data accuracy, ensure compliance, and improve experience with user interface. Knowledge of Agile framework and structure to align schedule and deploy updates and new products into the ServiceNow HR ecosystem.

System Alignment: Partners with HR stakeholders and their teams to either maximize use of internal platforms and technology or establish a business case for new technology to advance service delivery and streamline processes while increasing efficiency and ensuring a positive user experience.

Decision-Making: In collaboration with upline leader, establishes protocols for escalation of people issues; establishes a cadence for visibility of performance areas and reporting expectations. Uses data-driven insights, analysis, and metrics (when possible) to inform decisions, make recommendations, and influence stakeholder alignment. Recommends enterprise program updates and collaborates with upline leader on final decision-making approach.

How You’ll Be Successful:

WORK EXPERIENCE

• At least 5+ years’ experience with administration of Service Now and/or related technology - required

EDUCATION

• Four-year bachelor's degree or equivalent experience- required

LICENSES AND CERTIFICATIONS

• ServiceNow certification - CIS Certification - Certified HR Implementation Specialist - required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.