ServiceNow (SNOW) Technical Business Analyst

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CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Position Title:

ServiceNow (SNOW) Technical Business Analyst

Location: Springfield, VA

CLEARANCE

• Active Top Secret/SCI Eligible clearance (existing clearance required to start)
• Ability to obtain and maintain a Counterintelligence (CI) Polygraph

NOTE: This is an exclusive Backfill position with this client and is for only one week with him, so it is an Urgent role.

Client Flexibility:

The client is ideally looking for someone with ServiceNow experience. However, candidates with SAP, Mulesoft, or SharePoint experience who are willing to learn ServiceNow post-joining will also be considered. Candidate must have experience with information gathering.

Overview

• Prepare the organization's business processes for seamless implementation with automated IT solutions.
• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
• Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool's effectiveness.
• Document module, process, and sub-process objectives, as well as associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
• Develop and brief process documentation to senior stakeholders, such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assist technical IT teams with process definition and refinement outside of automated workflows as time permits.

Qualifications

• Five or more years of combined experience in DoD/IC process engineering, business analysis, governance, ServiceNow developer/administrator, or similar role.
• One or more ServiceNow certifications

Demonstrated expertise in:

• Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations
• Understanding ServiceNow's functional capabilities in modules like Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
• Gathering and documenting clear and concise stakeholder requirements executable by ServiceNow developers
• Aligning workflows with Enterprise governance, policies, procedures, and best business practices
• Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress
• Operating in an Agile environment with knowledge of the software development lifecycle and iterative release schedules
• Developing formal technical documentation such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
• Excellent written, verbal, communication, presentation, and training skills
• Ability to articulate new ideas and concepts to technical and non-technical audiences, as well as senior-level executives
• Meets the credential requirements for Cyber IT/Cybersecurity Workforce (CSWF) positions as defined

NICE TO HAVE

• Advanced certifications in ITIL, Project Management, Six Sigma, etc.
• Experience administering or engineering secure Enterprise information systems in areas such as endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM
• Understanding of NOW platform API integrations with third-party technologies
• Familiarity with frameworks such as ITIL, Project Management, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management

Benefits

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities within an Emerging Defense Company