Senior ServiceNow Administrator

Job Summary

We are seeking a Senior ServiceNow Administrator to support and enhance our client’s ServiceNow platform in collaboration with Auxis teams and internal stakeholders. This role requires deep hands-on expertise in ServiceNow administration, configuration, and optimization, with a focus on delivering automation, integrations, and innovative solutions aligned with industry best practices.

Responsibilities

• Administer, configure, and maintain the ServiceNow platform to ensure optimal performance and user experience.
• Collaborate with cross-functional teams to gather requirements and implement platform enhancements.
• Develop and deploy workflows, business rules, UI policies, client scripts, and integrations to support business processes.
• Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging ServiceNow capabilities.
• Monitor platform health, perform upgrades, patching, and ensure compliance with ITSM/ITIL best practices.
• Provide technical guidance, documentation, and training to internal teams and end-users.
• Troubleshoot and resolve complex platform issues promptly.

Qualifications

Skills and Experience

• 5+ years of hands-on experience as a ServiceNow Administrator or Developer.
• Strong expertise in ITSM modules (Incident, Problem, Change, Request), and experience with Service Catalog , CMDB , and Workflows .
• Experience implementing integrations via REST/SOAP APIs , MID Servers, or other tools.
• Familiarity with Virtual Agent , AI Search , or Performance Analytics is a plus.
• ServiceNow certifications (CSA, CIS, CAD) are preferred.
• Excellent communication and collaboration skills.
• Strong analytical thinking and problem-solving abilities.

Preferred Experience

• Supporting large enterprise environments and multi-team collaborations.
• Working with Agile methodologies and change management processes.
• Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, etc.) is a plus.