Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-482946

Position #(s):

441-175-1402-XXX

Working Title:

ServiceNow Administrator

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $8,475.00 A

$6,954.00 - $9,319.00 B

$7,635.00 - $10,230.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

California’s Department of Health Care Access and Information ensures healthcare access is provided to Californians where it is needed most. With offices in Sacramento and Los Angeles, we strengthen the state’s healthcare system through facility construction, expanding the health workforce, and providing health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We can provide you with the tools to start, build, or transition your career while making an impact for all Californians.

At HCAI’s Office of Information Services, we shape conversations and generate impactful insights about California’s healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California’s health care workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader health care industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians. Join a dynamic team of technology enthusiasts implementing and maintaining innovative solutions to meet the Department's needs.

To learn more about HCAI, visit: http://HCAI.ca.gov/

Job Description And Duties

The Final Filing Date has been extended for this bulletin.

Hybrid Telework Opportunity

The incumbent serves as a lead ServiceNow Administrator within the ServiceNow Management Group (SMG), Office of Information Services (OIS). The incumbent will be responsible for the configuration, development, support, and maintenance of ServiceNow. The incumbent will be part of a highly skilled technical team who support and enhance Department of Health Care Access and Information’s (HCAI) most visible programs and services such as the HCAI Public Website, Community Intranet, Service Portal, and Learning Management System. The SMG strives to deliver innovative IT solutions that utilize exciting, modern, cloud-based tools such as WordPress, ServiceNow, and Microsoft 365 Apps. The incumbent is expected to be highly motivated, passionate about information technology, and capable of working in a fast-paced IT environment. The incumbent will learn new technologies and business functions, adjust to changing circumstances, communicate effectively to staff and management, and provide valuable customer service.

The incumbent works with stakeholders to understand, propose, and deliver solutions through ServiceNow or other platforms. The incumbent will utilize ServiceNow software development methodologies and best practices to conduct requirements analysis and system design while provided continued operational support for the ServiceNow Platform. The incumbent serves as a ServiceNow developer throughout the software development lifecycle.

Under direction, incumbents may perform a wide variety of tasks requiring regular, innovative problem solving within broadly stated and non-specific guidelines. The scope typically includes multiple program areas and involves planning, developing and implementing technological solutions that are essential to the missions of the overall organization or affect large numbers of people on a long-term or continuous basis in the Software Engineering or System Engineering domains.

Take a 2-minute survey to tell us why you applied for HCAI! - https://forms.office.com/g/B6eXh2NKpZ

You will find additional information about the job in the Duty Statement .

Special Requirements

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification. Official sealed transcripts will be required upon appointment. If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Applicants who have been withheld may file an appeal with the State Personnel Board.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/21/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Access and Information

N/A

Attn: Human Resources - Classification and Pay Unit

2020 West El Camino Avenue, Suite 1016

Sacramento , CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Access and Information

N/A

Human Resources - Classification and Pay Unit

2020 West El Camino Avenue, Suite 1016

Sacramento , CA 95833

Drop off at 8th Floor Receptionist, Attention Human Resources

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Unofficial transcripts must be included if qualifying under an education pattern of the minimum qualifications. If selected, official transcripts will be required upon appointment.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required . (The SOQ is a separate document with your Name and Job Control number noted on the top, typed in Arial 12 pt font, no more than two pages.) Resumes and cover letters do not take the place of the SOQ. Applications without a clearly titled SOQ or failure to follow instructions above will not be considered for the position.
• Please describe how your knowledge, skills, experience, and education relate to the qualifications listed in the job description.
• Can you provide an example of a time when you identified and implemented a process improvement or workflow automation within the ServiceNow environment? What steps did you take, and what was the outcome of your efforts?
• Describe a situation where you collaborated with both business stakeholders and technical teams to deliver a solution. How did you ensure that the solution met the business requirements while also adhering to technical best practices?