ServiceNow CSM Developer

Our client is a global IT service provider and they are hiring an experienced ServiceNow Developer with expertise in Customer Service Management (CSM) to join the team in New Jersey. The successful candidate will be interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules and more.

Responsibilities

• As a ServiceNow CSM Developer, you will be responsible for to design, develop, and implement ServiceNow CSM solutions based on business requirements.
• Configure workflows, forms, and service portals to optimize the customer service experience.
• Customize CSM features, including case management, customer portals, and integrations.
• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.
• Develop and maintain Service Catalogs, Knowledge Management, and related CSM functionalities.
• Integrate third-party applications and systems with ServiceNow to enhance functionality.
• Conduct system testing, troubleshooting, and performance tuning for CSM modules.
• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least three years of experience as a ServiceNow Developer, with a focus on CSM implementations.
• Strong understanding of ServiceNow platform architecture and best practices.
• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.
• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Experience with Agile development methodologies.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer preferred.
• Prior experience in remote contract roles or working with teams in a distributed environment is a plus.

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