Enterprise ServiceNow Solutions Designer

Job Overview

As a ServiceNow Architect, you will play a crucial role in designing and implementing solutions for the ServiceNow platform. Your primary responsibility will be to lead the overall design of large-scale enterprise applications using best practices.

Key Responsibilities

• Provide and socialize domain, architecture, and technical projects to stakeholders
• Offer strategic recommendations on technical best practices and industry trends
• Estimate and analyze the time required to design, develop, and implement technical solutions
• Participate in business requirements meetings and provide a framework and inputs for developers
• Prepare flows and workflows for overall solutions
• Collaborate with business stakeholders and members of the platform team
• Have in-depth knowledge of end-to-end ServiceNow modules and solutions
• Interface with subject matter experts where required
• Develop system documentation, including design documents, process flows, and secure development standards
• Define the architecture of ServiceNow implementations and oversee their successful deployment
• Host Design Authority meetings to review technical solutions
• Propose integration methodologies with other systems as required
• Develop Visio diagrams and high/low-level designs
• Manage upgrade cycles
• Evaluate and implement new release functionalities to add business value
• Review instance performance and propose improvements to the end-user experience
• Ensure all security and audit related activities are compliant with a SOC 2 environment

Requirements

• Deep understanding of ServiceNow solutions
• Minimum 5 years' experience in an Enterprise environment with multiple integration points
• Minimum 5 years' experience in the design and implementation of ServiceNow solutions
• Minimum 5 years' experience in architecting and deploying large-scale ServiceNow solutions
• Strong analytical skills to identify problems and recommend solutions
• Excellent understanding of ITIL processes
• Minimum 5 years' experience with web technologies
• Minimum 5 years' experience with industry standard productivity tools (Excel, Visio)
• Fluent verbal and written English skills
• Experience collaborating with virtual teams across multiple regions
• Experience using mainstream development methodologies (waterfall and agile)
• Expert-level diagramming (Visio)
• Natural communication skills: able to engage stakeholders, colleagues, and team members effectively
• Experienced facilitator: prepare and facilitate interviews and workshops

Desirable Skills

• Data Centre / Data Centre options experience
• Experience delivering global, enterprise-wide deliverables

Certifications

• ServiceNow – Certified Technical Architect (CTA)
• ServiceNow – Certified System Administrator (CSA)
• ITIL foundation
• ServiceNow – Certified Implementation Specialist – (CIS-ITSM)

Preferred Certifications

• ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)