ServiceNow Development Leader

ServiceNow Lead Developer Job

This is a challenging opportunity for a highly skilled ServiceNow developer to lead our team in delivering innovative solutions. The successful candidate will have extensive experience with ServiceNow development and engineering, as well as a strong background in technical domains.

About the Role

We are seeking an experienced ServiceNow developer who can take on a leading role in developing the ServiceNow platform. This individual will be responsible for guiding the development team in solution design and implementation approaches that align with best practices.

• Contributes to the ServiceNow platform roadmap and strategy.
• Develops and maintains the ServiceNow platform in alignment with the strategy.
• Ensures platform engineering and development standards are enforced.
• Reviews and evaluates demand for fit and alignment to products and identifies complex features requiring additional due diligence.
• Provides input to and signs off on solution design for complex features.
• Manages ServiceNow code quality control processes and routines.
• Learns and mentors a team of developers assigned to specific ServiceNow products.
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities.
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements.
• Performs all responsibilities of team members from applicable teams.
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives.
• Participates and helps with resource interviews and onboarding processes.
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes.
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows.