ServiceNow Developer-ITSM

Key Responsibilities:

• Implement and configure ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• • Develop custom ServiceNow applications and enhance existing modules using scripting, workflows, and business rules.
• • Integrate ServiceNow with third-party platforms using REST/SOAP APIs.
• • Customize forms, fields, and reports based on stakeholder requirements.
• • Work closely with cross-functional teams to gather requirements and deliver robust technical solutions.
• • Ensure system stability and performance through monitoring, tuning, and improvements.
• • Apply ITIL and agile best practices throughout the development lifecycle.

Required Skills:

• 7–10 years of experience in ServiceNow development.
• • Deep expertise in ITSM suite and ServiceNow platform configuration.
• • Strong experience with ServiceNow scripting (JavaScript, Glide).
• • Hands-on integration experience using REST, SOAP, and MID servers.
• • Familiarity with CMDB, Discovery, and Service Mapping.
• • Experience in handling platform upgrades and data migrations.
• • ServiceNow Certified System Administrator (CSA) or higher certification is a plus.