ServiceNow Capability Leader

ServiceNow Expert Lead

We are seeking a highly experienced and skilled professional to lead our ServiceNow capability. As the expert lead, you will play a pivotal role in driving growth, excellence, and innovation within our practice.

• Job Description:
• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
• Client Engagement & Delivery:
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Team Leadership:
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent.
• Solution Innovation & Quality Assurance:
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
• Operational Leadership:
• Manage the team to achieve revenue and utilization goals.
• Ensure appropriate business rigor for managing pipeline, staffing, project margin.
• Requirements:
• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Experience managing and navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications required.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Proven leadership of ServiceNow engagements across multiple modules.
• A demonstrated commitment to continuous learning and professional growth.
• Willingness to travel up to 50%.

Benefits:

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.

About Us:

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.