ServiceNow ITSM Lead --Remote (EST Only)

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Please take a look at the job description we discussed below. If you're interested, please share your updated profile with your contact information.

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Job Title: ServiceNow ITSM Lead

Location: Remote (EST Only)

Client Domain: Technology & Infrastructure

Duration: 16 Months

Job Summary:

We are seeking an ITSM expert to lead and optimize ServiceNow processes for Incident, Problem, Change, Service Request, and Knowledge Management. This role involves collaborating with stakeholders, defining business requirements, and ensuring successful ServiceNow integrations for Network Connectivity Services. Responsibilities include managing service workflows, evaluating enhancement requests, training users, and monitoring ITSM performance to drive efficiency and automation.

Qualifications:

• 5+ years of ITSM & ServiceNow experience with successful implementations.
• Strong knowledge of ITIL frameworks, LAN, WAN, Datacentre, and Network Security.
• ServiceNow certifications (CSA, CIS) preferred.
• Excellent leadership, communication, and analytical skills.

Thanks,

Siddharth

Siddharth.ch@o2finc.com

Senior Technical Recruiter

Job Types: Full-time, Contract

Pay: $45.00 - $50.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote