ServiceNow Systems Analyst

Job Overview We are seeking a highly skilled ServiceNow Business Analyst to join our team in Austin, TX. This is a long-term contract opportunity with a hybrid work arrangement. As a ServiceNow Business Analyst, you will be responsible for reviewing, analyzing, and evaluating user needs for implementation of ServiceNow. You will work directly with users to define solutions and map requirements for projects and enhancements to the system. Your responsibilities will include assisting users and developers in all phases of sprint and project work, including testing, documenting requirements and test scripts, quality control, functional instructions & training, and communications. Required Skills and Qualifications To be successful in this role, you will need to possess the following skills and qualifications:

• 4-7 years of experience working with ServiceNow / ServiceNow projects.
• Skilled in working on agile projects utilizing Scrum and Waterfall methodologies.
• Skilled in extracting business, functional, and non-functional requirements from business units and IT staff.
• Skilled in test case planning and quality assurance reviews of test scripts.
• Skilled in QA/QC reviews.
• Experience analyzing raw data.
• Documenting requirements and translating functional requirements to technical specifications.
• 4–7 years experience in establishing and maintaining a sprint backlog.
• Experience in creating written communications and training for business users.
• Possess strong verbal and written skills in communicating with peers and different levels of users including executive staff.
• 4–7 years experience in mediating business units with conflicting and competing business requirements.
• 4–7 years experience in facilitating large group meetings with internal and external resources.