ServiceNow Platform Administrator

At Red Hat, we are seeking a highly skilled and motivated ServiceNow Administrator to join the ServiceNow Center of Excellence team.

This role will work in a fast-paced Agile environment supporting the ServiceNow Platform. The primary administrator for the ServiceNow FedRAMP instance and multiple ServiceNow instances will be responsible for meeting the unique business needs of our users and developers. Key Responsibilities:

• Provision, install, configure, operate, and maintain the ServiceNow platform, including routine changes, configuration adjustments, and daily system monitoring for integrity and availability.
• Perform daily administration, issue resolution, and troubleshooting of the ServiceNow platform across all instances.
• Configure and develop on the ServiceNow platform using low-code/no-code methods, scripting, and automation tools for various modules.
• Provide continuous ServiceNow FedRAMP system administration, encompassing daily ticket management, reporting, and proactive resolution of system administration tasks.
• Administer and support Production and non-production instances, ensuring optimal performance and availability. Collaboration & Agile Participation:
• Collaborate with ServiceNow CoE teams to coordinate and perform ServiceNow upgrades and patching.
• Partner with the Red Hat FedRAMP team to fulfill their ServiceNow requests and provide dedicated platform support.
• Actively collaborate with teammates to perform code reviews, discuss new developments, and shadow other admins/developers as needed.
• Participate in agile ceremonies, including daily scrums, sprint planning, and PI planning workshops.