Manager, ServiceNow

Key Responsibilities

At KPMG Advisory, our professionals must be adaptable and thrive in a collaborative, team-driven culture.

• Formulate specifications and modifications for the ServiceNow platform to meet business needs and organizational objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Implement modules and third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from customers to tangible items within ServiceNow, creating new modules and detailed documentation for workflows and services implemented within ServiceNow. Requirements

We are seeking a Manager with experience managing and maintaining large enterprise systems in complex organizations. The ideal candidate will have:

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.