ServiceNow Manager

Location: Bonita Springs, FL, US, 34134

Company: Herc Rentals

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025.

Job Purpose

The Manager, ServiceNow Platform is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow projects & enhancements. The Manager will ensure reliable and accurate technical solutions are delivered to our partners by using knowledge of ServiceNow architecture and best practices, coupled with a deep understanding of Herc Rental’s business processes, external partners, internal users, and customers.

What you will do...

• Defines a portfolio of change and roadmap for ServiceNow. Engages and influences business and IT leaders to ensure the portfolio will deliver agreed business objectives.
• Engages in strategic planning with business and IT stakeholders to provide direction, guidance or recommendations on technology.
• Management and administration of the ServiceNow application. Act as the product owner for ServiceNow and own the product vision and roadmap.
• Leverages deep understanding of product engineering, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of technology services.
• Implement enhancements that result in improved productivity, increased efficiencies, and time-saving processes.
• Provide strategic oversight by helping to facilitate the business in automating and streamlining their business needs.
• Drive continual product improvements and maintain the product roadmap with new ideas based on ongoing user requests, competitive capabilities, and product performance.
• Collaborate closely with IT and Project Managers to drive successful integrations across products in an Agile development process. A collaborative attitude is essential to the job.
• Maintain familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.

Requirements

• Bachelor’s Degree in Computer Science (or related field).
• Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management
• 5 years or more of related project experience leading Implementation of ServiceNow or similar ITSM tools
• Experience in Agile project management methodology, tools and templates
• Understanding of ServiceNow application suite – ITSM, ITBM, ITOM etc

Skills

• People Management – manage Employees and Contractors
• Ability to manage multiple projects and project teams
• Effective communicator with excellent written and verbal communication skills
• Strong conflict resolution, negotiation and influencing skills
• Excellent understanding of business objectives and goals
• Excellent interpersonal/communication and presentation skills
• Self-motivated with the ability to work independently toward established goals
• Ability to multitask, solve problems resourcefully, and work well under pressure
• Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables.

Req #: 63857

Pay Range: Based on Qualifications

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.