Senior ServiceNow Platform Engineer for Software Asset Management

Description

As a Platform Engineer for Software Asset Management, you will play a critical role in managing and supporting various processes. Your responsibilities will include documenting, monitoring, and controlling crucial process points as defined by business policies and standards. You will closely collaborate with a centralized team to ensure timely execution of daily, weekly, and monthly processes with high quality. Your role will also involve educating key stakeholders on utilizing processes effectively to ensure consistent execution. Additionally, you may lead or engage in critical departmental or cross-functional initiatives and projects.

To succeed in this role, you must effectively communicate and influence partners across various functional areas and levels of the organization. Strong analytical and problem-solving skills, along with meticulous attention to detail, are essential. You will need a willingness to challenge the status quo, a hands-on approach, and the ability to thrive in a dynamic, fast-paced environment. Leadership skills will be important in driving and motivating others for flawless execution and process improvement.

Company Culture and Environment

Capital One is committed to promoting a collaborative and inclusive work environment where diverse perspectives are valued. The company fosters innovation and encourages employees to engage in dynamic problem-solving and continuous improvement.

Career Growth and Development Opportunities

Capital One values professional development and provides opportunities for employees to participate in training, customer service presentations, and involvement in cross-functional project teams, which can lead to further career advancement.

Detailed Benefits and Perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. This includes eligibility for performance-based incentive compensation such as cash bonuses or long-term incentives.

Compensation and Benefits

• McLean, VA: (127,500 - )145,500 for Senior Platform Engineer
• Plano, TX: (115,900 - )132,200 for Senior Platform Engineer
• Richmond, VA: (115,900 - )132,200 for Senior Platform Engineer
• Wilmington, DE: (115,900 - )132,200 for Senior Platform Engineer

Why you should apply for this position today

This role offers a unique opportunity to make a significant impact in managing and improving software asset processes. You will work with a dedicated team that values innovation and quality execution while driving substantial improvements aligned with customer outcomes.

Skills

• Strong analytical and problem-solving skills
• Effective communication and influencing abilities
• Leadership skills and the ability to motivate others
• Knowledge of process controls and data navigation
• Experience with ServiceNow

Responsibilities

• Oversee multiple processes: monitor, report, and plan process improvement initiatives
• Maintain formal process documents and project documentation
• Participate in cross-functional project teams and provide input
• Deliver customer service and training to internal customers
• Identify and lead process improvement initiatives
• Meet with key stakeholders to share results and gather requirements
• Display an intense focus on achieving both short and long-term goals

Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma or equivalent certification

Education Requirements Credential Category

• High School Diploma, GED or equivalent certification

Experience Requirements

• At least 3 years of experience in ServiceNow
• Preferred: 3+ years of experience with SAMPro and 2+ years in Agile practices

Why work in Fort Worth, TX

Fort Worth boasts a vibrant cultural scene, rich history, and a diverse culinary landscape. With numerous parks, museums, and recreational spaces, Fort Worth offers a balanced lifestyle that supports both work and leisure. The city’s growing economy and strong job market make it an attractive destination for professionals seeking career growth and development.