Senior ServiceNow Platform Engineer for Software Asset Management

Description

As a Senior Platform Engineer specializing in Software Asset Management, you will play a crucial role in managing and supporting various processes. Your responsibilities will include documenting, monitoring, and controlling critical process points as defined by business policies and standards. You will collaborate closely with a centralized team to ensure timely and quality execution of critical daily, weekly, and monthly processes. Educating and gaining buy-in from key stakeholders on the utilization of our processes is essential for their successful execution.

This role requires strong analytical and problem-solving skills, attention to detail, and the ability to influence partners across multiple functional areas. A willingness to challenge the status quo, adapt to a dynamic environment, and drive process improvement initiatives are vital for success in this position.

Company Culture and Environment

Capital One fosters an inclusive and engaging workplace environment that values collaboration and innovation. Your contributions will have a meaningful impact on the organization’s success, and you will be part of a team committed to operational excellence.

Career Growth and Development Opportunities

The role allows for significant professional development through participation in cross-functional project teams and initiatives aimed at process improvement. You will also have opportunities to deliver presentations at various levels within the organization, enhancing your visibility and career advancement potential.

Detailed Benefits and Perks

Capital One offers a comprehensive benefits package that supports your total well-being. Benefits include health, financial, and wellness support, as well as performance-based incentives, which may include bonuses and long-term incentives.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous paid time off policy
• Flexible working hours
• Performance-based incentive compensation

Why you should apply for this position today

This is a unique opportunity to contribute to the success of critical projects while enhancing your skills in a fast-paced environment. By applying for this role, you will join a dedicated team that values innovation and collaboration, driving meaningful improvements in processes that impact the organization.

Skills

• Strong analytical and problem-solving skills
• Effective communication and influencing abilities
• Experience with process documentation and controls
• Customer service and training expertise
• Knowledge of ServiceNow and software normalization processes
• Ability to lead cross-functional initiatives

Responsibilities

• Oversee multiple processes: monitor, report, and plan improvement initiatives
• Maintain formal process documents and create project reports
• Participate in cross-functional project teams and provide insights
• Deliver customer service and training to internal customers
• Identify and lead process improvement initiatives
• Meet with stakeholders to share results and drive changes
• Focus on achieving both short and long-term goals clearly

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma, GED, or equivalent certification required

Education Requirements Credential Category

• High School diploma or equivalent

Experience Requirements

• Minimum 3 years of experience in ServiceNow
• Preferred 3+ years of experience with SAMPro and 2+ years of experience in Agile practices

Why work in Norfolk, VA

Norfolk is a vibrant city with a rich history, beautiful waterfront, and a diverse community. It offers a blend of cultural experiences, outdoor activities, and a strong sense of community. Living and working in Norfolk provides a unique opportunity to enjoy both professional growth and a fulfilling lifestyle.