Senior ServiceNow Platform Engineer for Software Asset Management

Description

As a Senior Platform Engineer focusing on Software Asset Management, you will play a vital role in managing and supporting various processes. Your primary responsibilities will include documenting, monitoring, and controlling critical process points aligned with business policies and standards. You will collaborate closely with a centralized team to ensure that essential daily, weekly, and monthly processes are executed in a timely and quality manner. Additionally, you will educate and influence key stakeholders to promote the effective utilization of processes.

Company Culture and Environment

Capital One fosters an inclusive environment that values diversity and encourages innovation. The company promotes a culture of collaboration, where employees are empowered to challenge the status quo and contribute to process improvement initiatives.

Career Growth and Development Opportunities

This position offers opportunities for professional development and advancement through engagement in critical departmental and cross-functional projects, as well as involvement in process improvement initiatives.

Detailed Benefits and Perks

Capital One provides a comprehensive and competitive benefits package that supports employee well-being, including:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI)
• Inclusive benefits supporting a diverse workforce
• Additional perks that support work-life balance

Compensation and Benefits

• McLean, VA: (127,500 - )145,500 for Senior Platform Engineer
• Plano, TX: (115,900 - )132,200 for Senior Platform Engineer
• Richmond, VA: (115,900 - )132,200 for Senior Platform Engineer
• Wilmington, DE: (115,900 - )132,200 for Senior Platform Engineer
• Salaries for part-time roles will be prorated based on agreed hours

Why you should apply for this position today

This role is an exceptional opportunity to make a significant impact within a dynamic organization. By joining Capital One, you will be part of a team dedicated to delivering high-quality solutions, while contributing to both personal and organizational growth.

Skills

• Strong analytical and problem-solving skills
• Excellent communication and influencing abilities across multiple functional areas
• Attention to detail and results orientation
• Ability to adapt to a fast-paced environment
• Leadership skills to drive team motivation and deliver flawless execution

Responsibilities

• Oversee multiple processes, including monitoring, reporting, and planning process improvement initiatives
• Maintain formal process documents (procedures, diagrams) and document processes/projects
• Participate in cross-functional project teams to provide input and support execution efforts
• Deliver customer service and training to internal customers on specific processes
• Identify and lead process improvement initiatives aligned with customer outcomes
• Collaborate with key stakeholders to share results and gather requirements

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School or equivalent certification

Experience Requirements

• At least 3 years of experience in ServiceNow
• Preferred: 3+ years of experience with SAMPro and 2+ years in Agile practices, along with experience in software normalization and reclamation processes

Why work in Salisbury, MD

Salisbury offers a unique blend of small-town charm and access to urban amenities. Located near the scenic Eastern Shore, residents enjoy a relaxed lifestyle with outdoor recreational activities, rich history, and a growing job market. The community is known for its friendly atmosphere and a strong sense of belonging, making it an ideal place to work and live.