Senior ServiceNow Platform Engineer for Software Asset Management

Description

As a Senior Platform Engineer for Software Asset Management, you will play an essential role in managing and supporting various processes. This includes documenting, monitoring, and controlling critical process points as defined by business policies and standards. Close collaboration with a centralized team will be necessary to ensure that key daily, weekly, and monthly processes are executed timely and with quality. You will also focus on educating stakeholders about our processes to guarantee effective execution.

Company Culture and Environment

Capital One fosters an inclusive and diverse workplace that values innovation and collaboration. Strong communication and leadership skills are essential, promoting an environment where employees are encouraged to challenge the status quo and drive process improvements effectively.

Career Growth and Development Opportunities

This position offers opportunities to engage in departmental and cross-functional initiatives, allowing for professional development and the chance to influence significant projects within the organization.

Detailed Benefits and Perks

• Comprehensive health benefits designed to support total well-being
• Performance-based incentive compensation, including cash bonuses and long-term incentives
• Opportunities for professional development and continuous learning
• Flexible working arrangements based on role and responsibilities
• Supportive environment accommodating individual needs

Compensation and Benefits

• McLean, VA: (127,500 - )145,500 for Senior Platform Engineer
• Plano, TX: (115,900 - )132,200 for Senior Platform Engineer
• Richmond, VA: (115,900 - )132,200 for Senior Platform Engineer
• Wilmington, DE: (115,900 - )132,200 for Senior Platform Engineer
• Actual salary will be reflected solely in the candidate’s offer letter

Why you should apply for this position today

This role presents a unique opportunity to lead process improvement initiatives that align with customer outcomes and organizational goals. You will have a significant impact on the efficiency of operations and the overall success of the department, contributing to a well-managed function.

Skills

• Strong analytical and problem-solving skills
• Excellent communication and influencing capabilities across multiple functional areas
• Ability to work in a dynamic and fast-paced environment
• Leadership skills to drive and motivate team members
• Knowledge of data navigation and process control management

Responsibilities

• Oversee multiple processes: monitoring, reporting, and planning for process improvements
• Maintain formal process documents and document processes/projects
• Participate in cross-functional project teams to provide input and collaborate on execution
• Provide customer service and training to internal customers
• Identify and lead process improvement initiatives
• Engage with stakeholders to share results and gather requirements
• Drive results orientation to achieve both short and long-term goals

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma, GED, or equivalent certification

Education Requirements Credential Category

• High School Diploma or equivalent certification

Experience Requirements

• At least 3 years of experience in ServiceNow
• Preferred: 3+ years with SAMPro and 2+ years in Agile practices

Why work in Richmond, VA

Richmond, VA, is known for its vibrant history, cultural scene, and a strong sense of community. With a growing economy and a supportive atmosphere for innovation, Richmond offers a balanced lifestyle that supports both personal and professional development.