ServiceNow Developer

This Isn’t Just a Platform. It’s the Nervous System of a Modern Enterprise.

If you're the kind of technologist who sees ServiceNow as more than a ticketing system — as a living, evolving framework for transforming IT operations — then this role was built for you.

We’re hiring a ServiceNow Administrator to lead the platform into its next chapter. You’ll be hands-on with everything from Incident and Problem Management to Discovery, Vulnerability Management, and beyond — shaping how the business runs, protects, and scales its digital backbone.

NO C2C- third party candidates will not be considered

Must be authorized to work in the US- sponsorship not available

This is a chance to own the platform through a major upgrade (hello, Xanadu), and play a core role in optimizing workflows, improving service delivery, and enabling smarter decisions across the organization.

What You’ll Do

• Lead the upgrade to ServiceNow Xanadu, including point releases and platform transitions with minimal disruption
• Administer and enhance key modules: Incident, Problem, Vulnerability, Discovery, and Service Requests
• Configure workflows, maintain licensing and updates, and support custom application development
• Drive auditing, testing, and change management processes for security, compliance, and performance
• Integrate ServiceNow with external tools — especially email-to-phone via ClickSend
• Analyze recurring issues, identify root causes, and reduce noise through strategic problem resolution
• Collaborate with IT and business stakeholders to align the platform with real operational needs
• Provide platform training and support for power users and admins across the org

What You Bring

• Certified ServiceNow System Administrator (Vancouver release or newer)
• Strong experience with ServiceNow ITSM modules, including Discovery and Vulnerability Management
• Proficiency with JavaScript and platform scripting
• Understanding of ITIL best practices and a passion for problem-solving
• Hands-on experience with ServiceNow upgrades, ideally including Xanadu
• Strong communication and stakeholder engagement skills
• Detail-oriented, self-directed, and always thinking about the bigger picture

What You’ll Impact

• Platform stability and security
• Business continuity during system upgrades and enhancements
• Efficiency in IT operations and audit-readiness
• End-user experience across the enterprise

This is not a sit-back-and-maintain kind of job. This is for someone who wants to lead with precision, collaborate with purpose, and be the backbone behind a smarter, more resilient digital organization.

Ready to talk?

Reach out to Anna Hoensheid at anna@refactortalent.com with your resume and "ServiceNow Administrator – ITSM" in the subject line.

Let’s make IT work the way it should.