IT Service Management Specialist

Job Title: ServiceNow CMDB Developer

This role is responsible for designing, configuring, and building within the ServiceNow platform.

Key Responsibilities:

• Design and implement CMDB or CSDM solutions on the ServiceNow platform
• Customize ServiceNow applications to streamline and automate processes
• Build integrations to other applications within the organization as needed
• Troubleshoot issues
• Ensure standards, agreed architecture, design, and methodology standards are adhered to
• Identify and evaluate ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally

Required Skills and Qualifications:

• Strong knowledge of the ITIL framework, SPM, and ITSM standards and processes
• Operational understanding of the ServiceNow Common Service Data Model (CSDM)
• Hands-on experience within ServiceNow, including development, troubleshooting, and management of discovery patterns, service maps, CMDB, cloud discovery, and service graph connector
• Operational experience with event management and agent client connector (Client)
• Scripting in JavaScript
• Willingness to assist in ServiceNow questions/training
• Proven expertise and having a passion for customer service
• ServiceNow platform deployment and operational experience
• Excellent time management and collaboration skills

Education:

• Bachelor's degree in Computer Science or related field AND minimum years demonstrated experience in ServiceNow development. OR;
• • years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience
• Licensing/Certification: ServiceNow Certified System Administrator (CSA) (Required), Certification in ITIL Foundations in Service Management (Preferred)