ServiceNow Product Manager

ServiceNow ITSM Product Owner Role

We are seeking a highly skilled and motivated professional to fill this key position.

• Responsibilities:
• Knowledge Management Expertise: The successful candidate will have extensive experience in ServiceNow Knowledge Management.
• Collaborate with Business Unit Leads: Work closely with business stakeholders to understand their knowledge management needs and provide technical solutions that meet their requirements.
• Process Harmonization: Identify gaps, pain points, duplications of effort, and overlaps in knowledge processes across various business units and provide recommendations for harmonization.
• Documentation: Develop and maintain comprehensive process documentation for all aspects of the Knowledge Management process.
• Communication and Coordination: Foster continuous communication and coordination with internal team members, development teams, process owners, and business stakeholders.
• Key Performance Indicators: Define and track key performance indicators, critical success factors, and metrics that reflect pertinent aspects of Knowledge Management.
• Business Problem Solving: Collaborate with business stakeholders and subject matter experts to understand their business problem statements and needs.
• Technical and Business Acumen: Possess a deep understanding of both business and technical aspects of the ServiceNow platform modules.
• Project Delivery: Drive assigned work to completion and ensure timely delivery of projects.
• Requirements Gathering: Gather detailed current and future state process and system requirements through thorough analysis and evaluation.
• Risk Management: Identify risks associated with ITIL processes and work collaboratively with technical leads to mitigate them.
• Testing and Quality Assurance: Perform end-to-end system testing to ensure quality and reliability.
• Certifications: Hold relevant certifications such as ITIL, Agile, and ServiceNow Certified System Admin.

Required Skills and Qualifications

• Experience: Minimum 8 years' experience in the ServiceNow Platform.
• Education: Bachelor's degree or equivalent in a related field.

Preferred Qualifications

• Certifications: ServiceNow Certified System Admin, ITIL Certification, SAFe Certification - Scaled Agile Framework.
• Skills: Experience working on small, mid, and large-scale organizational projects; ability to work effectively at all levels of the organization; advanced analysis skills and conceptual and critical thinking skills.

Benefits

• A comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401(k).

About Our Company

• We are a leading provider of unique solutions supporting value capture and digital product delivery needs for organizations around the world.
• Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, we have a global presence with over 225 clients.
• Our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability guide our professionals in helping our clients achieve their strategic goals.