Manager, ServiceNow

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down.

In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally.

Our people are our strength, and we offer a unique combination of benefits, including:

• A comprehensive compensation package
• Personal Time Off per fiscal year
• Holidays and firm-wide breaks

We're seeking a ServiceNow Manager to join our Consulting practice. As a key member of our team, you will be responsible for formulating and defining specifications and modifications for the ServiceNow platform, providing technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform.

Key Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution

Requirements:

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelors degree from an accredited college/university or a minimum eight years equivalent work experience
• ServiceNow System Administration Certification and ITIL Certification is preferred

This role requires excellent technical skills, strong communication and collaboration abilities, and a passion for innovation and continuous improvement. If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.