ServiceNow Business Analyst IV

For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients’ critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.

Job Title: ServiceNow Business Analyst IV

Location: Cincinnati HIGHLY preferred

Top Skills

Must Have

• Ability to create and write user stories
• Bachelor's degree with 5+ years of experience in Information Technology
• Has worked on agile team or has 2+ years of agile experience

What You’ll Do

GENERAL FUNCTION:

ServiceNow Business Analyst (BA) plays a critical role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying areas for improvement, and delivering data-driven recommendations to stakeholders. The BA collaborates with cross-functional teams to ensure that business requirements are clearly defined, documented, and translated into effective solutions.

Essential Duties And Responsibilities

• ServiceNow Business Analyst will collaborate with users to design solutions that meet business requirements
• Evaluate current processes and identify, create and implement process improvements
• Work with development team to design solutions that meet business needs
• Develop and execute test cases for development work delivered by team members
• Design and implement event management practice in ServiceNow
• Collaborate with users to incorporate solutions delivered by development team into operational workstreams
• Provide training and support to end-users and stakeholders

SUPERVISORY RESPONSIBILITIES: None

Minimum Knowledge, Skills And Abilities Required

• Bachelor's degree with 5+ years of experience in Information Technology
• Has worked on agile team or has 2+ years of agile experience
• Ability to create and write user stories
• Understanding of Software Development Methodologies
• Strong problem solving skills
• Strong collaboration skills
• Knowledge of ITIL processes
• Excellent verbal and written communication skills
• Proficient in Microsoft Office suite including Outlook, PowerPoint, Word, Excel, PowerApps
• Knowledge and understanding of incident and IT alerting platforms such as ServiceNow and xMatters
• Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk

What You’ll Get

SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

• Competitive base salary
• Medical, dental, and vision insurance coverage
• Optional life and disability insurance provided
• 401(k) with a company match and optional profit sharing
• Paid vacation time
• Paid Bench time
• Training allowance offering
• You’ll be eligible to earn referral bonuses!