Global ServiceNow Capability Leader

ServiceNow Leader Job Description Job Overview

We are seeking a seasoned consulting leader to drive growth, excellence, and innovation in our ServiceNow capability. As the leader, you will play a pivotal role in defining and executing the strategic vision for our global ServiceNow practice.

This role may be based in one of our office locations and involves collaborating with senior leaders to align investments, talent, and go-to-market priorities.

Key Responsibilities

• Define the strategic vision for the ServiceNow capability globally and execute it effectively.
• Collaborate with senior leaders to ensure alignment on investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules, including ITSM, CSM, SPM, HRSD, and others.
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Develop long-term relationships with clients and provide exceptional service.
• Lead teams on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage teams of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide teams to achieve high performance, continuous improvement, and professional growth.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and company standards.
• Champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
• Manage teams to achieve revenue and utilization goals.
• Ensure appropriate business rigor for managing pipeline, staffing, project margin. Requirements
• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for client needs.
• Experience managing a consulting practice to successful business metrics.
• Experience managing and navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications required.
• Strong leadership skills with the ability to inspire and lead teams.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Proven leadership of ServiceNow engagements across multiple modules.
• A demonstrated commitment to continuous learning and professional growth.
• Willingness to travel up to 50%. About Us

We are a human business and technology consulting company that leads with outcomes to bring more value to our clients. We collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. Compensation and Benefits

We pride ourselves on helping team members thrive in their work and life. Our benefits include meaningful time off and paid holidays, parental leave, 401(k) with a match, highly subsidized health, dental, and vision coverage, adoption and fertility assistance, and short/long-term disability.