servicenow admin

Job Description

We are seeking a highly experienced ServiceNow Administrator to join our team. The successful candidate will be responsible for operationalizing and administering our existing CMDB, as well as finalizing the rollout of Resource Manager. About the Role

• Function as a subject matter expert in ServiceNow and Project lead for several ServiceNow projects.
• Operationalize and administer our existing CMDB, including coordinating and training technical resources.
• Finalize the rollout of Resource Manager, including building complex reports and dashboards. Milestone Deliverables
• Create an assessment of needs for existing CMDB within 2 weeks.
• Create Project Plan to Operationalize existing CMDB within 1 month.
• First Draft of CMDB Process Plan within 60 days.
• First draft of Resource Manager Dashboard within two weeks.
• Final draft of Dashboard and all required reports within 1 month. Daily/Weekly Expectations
• Plan and Lead meetings for each project daily/weekly.
• Meeting notes using our template will be sent out within 24 hours of each meeting.
• Timelines and deliverables will be met as indicated in project plan.
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting.