ServiceNow Technical Lead

Job Description

We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM). If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

• Lead end-to-end implementation of ServiceNow FSM and CSM modules.
• Translate business requirements into technical solutions using ServiceNow best practices.
• Design, configure, and customize workflows, business rules, UI actions, and integrations.
• Guide and mentor a team of developers; conduct code and design reviews.
• Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
• Manage platform upgrades and ensure system stability, performance, and security.
• Maintain documentation and support governance processes.

Must-Have Skills

• 8+ years of ServiceNow development experience.
• Strong experience in FSM and CSM implementations.
• Proficiency in ServiceNow scripting (JavaScript, Glide API).
• Experience with REST/SOAP API integrations and Integration Hub.
• Strong understanding of ITSM processes, CMDB, and platform architecture.
• ServiceNow CSA certification (CSM/FSM certifications a plus).
• Familiarity with ServiceNow App Engine or custom application development
• Experience working in Agile/Scrum environments.

Good to Have

• Certified Implementation Specialist (CSM or FSM)
• Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics
• Working knowledge of NowAssist & AI Agent framework
• Knowledge of Workflow Data Fabric