ServiceNow ITSM Pro Technical Consultant

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

We are looking for a high-caliber, multidimensional ServiceNow ITSM Pro Technical Consultant to deliver advanced ServiceNow solutions for clients. Successful candidates will have a strong background in ServiceNow ITSM Pro Plus implementation, business process analysis, and technical consulting. Efforts will include requirements gathering, solution design, configuration, testing, documentation, and enablement. The consultant must have deep experience in ServiceNow ITSM, Virtual Agent, Predictive Intelligence, Workflow Data Fabric, and Performance Analytics.

Required Skills:

ServiceNow Certifications:

• Certified System Administrator (CSA)
• Certified Implementation Specialist – IT Service Management (CIS–ITSM)
• ITSM Professional Suite Certification (includes the following micro-certifications):
• Micro-Certification: Platform Analytics
• Micro-Certification: Predictive Intelligence
• Micro-Certification: Virtual Agent
• Now Assist Implementer Course (for ITSM Pro Plus AI capabilities)
• 5+ years of experience with:
• ServiceNow platform configuration and customization
• Agile delivery methodologies and sprint-based development
• Business process analysis and stakeholder engagement
• Designing and implementing AI-enabled workflows and dashboards
• Strong understanding of:
• Workflow Data Fabric
• Microsoft Teams integration
• Self-service enablement and Virtual Agent design
• Predictive Intelligence model training and tuning
• Excellent interpersonal skills with a proven ability to establish and maintain credibility as a ServiceNow expert

Desired Skills:

• Experience with:
• • Service Operations Workspace
• • AI Search and Knowledge Management
• • ITOM, SPM, and ITAM modules
• • Leading workshops, conducting training, and producing enablement materials
• Background in enterprise IT environments and cross-functional collaboration

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Location

• Remote

Travel Required

• None

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.