Technical Project Manager, ServiceNow (Hybrid)

• Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Technical Project Manager, ServiceNow (Hybrid) on a contract basis to support our Customer's business needs. This role is hybrid (3 days on-site and 2 days remote/week) in Sunnyvale, CA.

This role leads teams in the to implement new applications, design and install new systems and supporting infrastructure, or enhances existing systems and applications. The candidate for this role needs to be familiar with and have experience managing ServiceNow engagements and understand the ServiceNow core methodology. Project Managers are accountable for managing project teams and using the playbook and standard project tools to manage risks and issues to successfully deliver projects that meet scope, schedule, and budget. Candidates must possess strong written and verbal communication skills, excellent presentation skills, and be self-directed and goal-oriented.

Responsibilities

• Exercise independent judgment and discretion related to project execution
• Responsible for leading one or more projects typically between $100,000 - $5,000,000
• Gather, define, and document project requirements
• Provide regular project status updates, including project progress toward achieving the objectives defined in the project scope
• Clearly define and communicate roles, responsibilities, and expectations for all project team members
• Independently plan and maintain project tasks and schedule to successfully deliver projects
• Ability to think out of the box and creatively solve complex project challenges
• Provide direction and lead teams to deliver projects on time and on budget
• Conduct project kick-off meetings and phase gate reviews
• Ensure all project team members have the tools and training necessary to perform effectively
• Record, track, and communicate project issues, risks, changes, and status, complying with PMO standards
• Drive all project-related tasks and work streams to successful completion
• Develop and maintain up-to-date, detailed project schedules and work plans
• Monitor critical project milestones, identifying and mitigating risks and issues
• Proactively address project risks and issues following procedural guidelines
• Assess project performance and implement changes as necessary to ensure the project remains within budget, schedule, and scope
• Communicate project status to all stakeholders and leadership in an accurate and timely manner
• Develop and maintain a productive working relationship with project sponsors, vendors, and key stakeholders
• Prepare all project documentation, ensuring accuracy and completeness

Skills And Qualifications

• 5 years’ experience managing one or more moderately complex IT product/software development cycles/projects
• Proven expertise in leading ServiceNow implementations, specifically in ticketing systems, incident management, and service request management.
• Excellent communication (verbal and written) and adept presentation skills
• Understanding of IT roles and responsibilities
• Advanced understanding of project management principles and methodologies
• Experience working in a PMO environment as a Project Lead or Project Manager on medium to complex projects
• Advanced PM knowledge and technical competence

Preferred

• Experience managing projects for implementing and upgrading collaboration tools (Zoom, Office360, Slack, Box, Lucid, etc.)
• Proficient in using Project management tools (e.g., Smartsheet, Anaplan)
• Experience in managing resource plans and resource balancing across projects and programs
• Project Management Professional (PMP) certification from PMI.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.