ServiceNow Senior Manager, Platform Architect

As a Platform Architect for our customer, you will be a technical leader, offering consultative guidance to the Platform Support Team, ensuring the platform aligns with business strategy, and making governance decisions. As a Platform Architect for ServiceNow, you will lead the design and implementation of ServiceNow solutions to enhance employee experiences, streamline service delivery, ensure robust security and governance, and drive digital transformation initiatives. With your extensive experience in ServiceNow architecture and knowledge of the latest technologies, you will act as a trusted advisor, overseeing the development and adoption of the platform while collaborating with cross-functional teams to develop solutions that align with enterprise objectives and simplify complex processes, thereby maximizing value through a "simple, streamlined, and scalable" approach.

Location: Hybrid either near Cambridge, MA or Bannockburn, IL

Employment Status: Full-time

Essential Functions:

Platform Strategy & Roadmap

• Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
• Develops and communicates measurements of platform progress and business impact.
• Guides Product teams as they design, implement, and support solutions that centre on the consumption of the platform.
• Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with internal ServiceNow account and Impact teams to drive continuous value.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery.

Platform Architecture

• Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
• Partners with Enterprise, Solution, Domain architects, ServiceNow Account and Impact team to identify and enable the top strategic technologies/platforms that will help shape the technology footprint to support cross-enterprise business requirements.
• Designs reference and platform architectures based on specific business constraints, requirements and dependencies.
• Designs architecture components, including design and documentation of architecture relevant platform changes or enhancements.
• Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.
• Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions.
• Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.
• Continuously monitor and improve Platform Health to maintain it at a high level.

Required Skills/Experience:

• 9+ years of experience in ServiceNow solution architecture, product design, and implementation.
• 6+ years of Extensive knowledge of ServiceNow’s key platform capabilities (e.g., Intelligence, Automation, Omni channel engagements, Foundation Data, Automated testing)
• 5 + years of Experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred)
• 5+ years Extensive architecture experience and strategic mindset to translate enterprise goals into ServiceNow product solutions, driving towards intelligence-based citizen development.
• 6+ years Deep knowledge of ServiceNow’s key product suites (e.g., ITSM, ITOM, CSM, SecOps, IRM, HRSD, AppEngine).
• 8+ years of Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, GraphQL, REST, LDAP, JDBC, ODBC. (required)
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) required
• ServiceNow Certified Technical Architect (CTA) desired
• 3+ years of Experience with GenAI, ML, NLP , AIOps, Virtual Agent, Employee Center and Process Automation frameworks, Mobile.

What we offer?

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

Philanthropic Opportunities

EEO Employer

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.