ServiceNow Team Lead - Enterprise Technology

Dynamic Enterprise Technology Leader

This role is responsible for managing a team of ServiceNow developers and business analysts in designing, enhancing, and supporting ServiceNow modules.

Key Responsibilities:

• Lead the design, enhancement, and support of ServiceNow solutions.
• Collaborate with stakeholders to align solutions with business needs.
• Drive Agile/Lean delivery practices and manage timelines, risks, and stakeholder expectations.
• Attract, mentor, and retain top talent while fostering a culture of continuous improvement.
• Manage vendor relationships and contribute to strategic planning.

Required Qualifications:

• 35 years of experience in enterprise technology environments, with 12 years in a leadership or senior technical role.
• Experience working with cross-functional teams and delivering enterprise-scale technology solutions.
• Strong understanding of Agile/Lean methodologies and DevOps practices.
• Demonstrated ability to manage delivery timelines, stakeholder expectations, and operational risk.
• Experience mentoring junior staff and promoting a culture of continuous learning and improvement.
• Solid understanding of enterprise infrastructure platforms, systems integration, and service delivery.
• Excellent verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience with stakeholder engagement, conflict resolution, and organizational change management.
• Basic familiarity with the ServiceNow platform and its core functionality.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Hands-on experience with ServiceNow development, including scripting, workflow configuration, and platform administration.
• Proficiency in automation, scripting languages, and system architecture design.
• Working knowledge of ITIL practices, especially in Incident, Change, Knowledge, and Configuration Management.
• Relevant certifications such as ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).